Terms of Service

1. Acceptance of Terms

By creating an account or using NumeraLoop ("the Service," "we," "us," or "our"), you confirm that you are at least 18 years of age, have the legal authority to enter into a binding agreement, and agree to comply with and be bound by these Terms and all applicable laws and regulations.

2. Description of Service

NumeraLoop is a dashboard platform that connects to your Twilio account and provides tools to manage Twilio phone numbers, including:

• Call forwarding and SMS forwarding configuration
• Browser-based calling using Twilio Voice SDK
• Bulk SMS campaign management
• Contact and inbox management
• Webhook integrations
• Auto-reply and call handling rules
• Activity logging and analytics

NumeraLoop is a control interface. All actual telephony services (calls, SMS, number provisioning) are delivered through Twilio. You must have a valid, active Twilio account to use this Service.

3. Your Twilio Account & Credentials

To use NumeraLoop, you must provide your Twilio Account SID and Auth Token. By doing so, you acknowledge and agree that:

• You are the authorized owner or administrator of the Twilio account you connect
• You are solely responsible for all activity that occurs under your Twilio account
• NumeraLoop will store your credentials in encrypted form and use them solely to operate the features you configure
• All Twilio usage costs, overages, and charges remain your responsibility and are billed directly by Twilio
• You must maintain compliance with Twilio's own Terms of Service and Acceptable Use Policy

4. Acceptable Use

You agree to use NumeraLoop only for lawful purposes. The following uses are strictly prohibited:

• Sending spam, unsolicited messages, or mass communications to recipients who have not opted in
• Violating the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, GDPR, or any other applicable law or regulation
• Sending messages containing illegal, fraudulent, deceptive, harassing, abusive, or threatening content
• Using the Service for phishing, scamming, impersonation, or any form of fraud
• Violating any telecom regulations, including SMS registration requirements (such as 10DLC in the US)
• Attempting to bypass, circumvent, or override any Twilio restrictions or carrier filtering
• Collecting or harvesting phone numbers without proper legal consent
• Using the Service in any way that could damage, disable, overburden, or impair our infrastructure

We reserve the right to suspend or terminate your account immediately if we determine, at our sole discretion, that you have violated these restrictions.

5. SMS & Calling Compliance

You are solely responsible for ensuring that your use of SMS and calling features complies with all applicable laws, including but not limited to:

• Obtaining proper written consent from recipients before sending marketing messages
• Providing a clear opt-out mechanism in all commercial messages
• Honoring opt-out requests promptly
• Registering your numbers for A2P 10DLC or other required programs where mandated
• Complying with time-of-day restrictions for calling and messaging
• Maintaining required records and documentation for compliance purposes

NumeraLoop does not guarantee deliverability of any message or call. Delivery depends on your Twilio number's registration status, destination country regulations, and carrier filtering, which are outside our control.

6. Subscription, Billing & Payments

Access to NumeraLoop features requires an active subscription.

• Trial Period: New accounts may receive a free trial period as determined at registration. Trial features and duration may change without notice.
• Subscription Fees: Subscription charges are billed in advance on a recurring basis (monthly or annually) as selected during checkout.
• Payment Processing: Payments are processed securely through Stripe. NumeraLoop does not store your payment card details.
• Renewals: Subscriptions renew automatically unless you cancel before the renewal date.
• Refunds: Subscription fees are generally non-refundable. If you believe you have been charged in error, contact support within 7 days of the charge.
• Price Changes: We may change subscription pricing with at least 30 days notice. Continued use after the effective date constitutes acceptance of the new pricing.
• Twilio Costs: NumeraLoop subscription fees do not cover Twilio usage costs. You are billed separately by Twilio for calls, messages, and number fees.

7. Account Termination & Cancellation

You may cancel your subscription at any time from your billing settings. Upon cancellation:

• Your access will continue until the end of your current billing period
• No refunds are issued for unused time in the current billing period
• Your data may be retained for up to 30 days after account closure, after which it will be permanently deleted

NumeraLoop reserves the right to suspend or terminate your account for violation of these Terms, non-payment, or any activity we determine to be harmful, fraudulent, or in violation of applicable law. In cases of serious violations, termination may be immediate without prior notice.

8. Data & Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using NumeraLoop, you consent to the collection and use of information as described in the Privacy Policy. You are responsible for ensuring you have the legal right to provide any contact data, phone numbers, or personal information you upload or input into the Service.

9. Intellectual Property

NumeraLoop and its original content, features, and functionality are and will remain the exclusive property of NumeraLoop and its licensors. The Service is protected by copyright, trademark, and other laws. You may not copy, modify, distribute, sell, or lease any part of our Service or its underlying software without our explicit written permission. You retain ownership of any data you upload or create within the Service.

10. Third-Party Services

NumeraLoop integrates with and depends on third-party services, including:

• Twilio: All telephony, calls, and SMS are delivered through Twilio. Their terms and policies apply to your usage.
• Stripe: Payment processing is handled by Stripe. Their terms apply to all payment transactions.
• Supabase: Database and authentication services.

NumeraLoop is not responsible for any actions, outages, policy changes, or failures of these third-party services. We do not guarantee uninterrupted service and are not liable for losses resulting from third-party service disruptions.

11. Disclaimers & Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. We do not guarantee message delivery, call completion rates, or specific uptime levels.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NUMERALOOP AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to defend, indemnify, and hold harmless NumeraLoop and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney's fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including Twilio's policies or any recipient's rights; or (d) any claim that your use of the Service caused damage to a third party.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles. Any disputes arising out of or related to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration. You waive any right to participate in a class-action lawsuit or class-wide arbitration.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by prominently displaying a notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must discontinue use and cancel your account.

15. Contact Us

If you have any questions about these Terms of Service, please contact us through the support section of the platform or reach out to our support team. We aim to respond to all inquiries within 2 business days.